Essential Tour Info
Researching and planning your Nullarbor Traveller adventure tour
There are lots of things to consider during researching of your trip and of course once you have booked there are a few things you need to know! Read on for essential tour information, terms and conditions and tips on how to pack for an Australian outback tour.
KNOW BEFORE YOU GO
Is this trip right for you?
First things first. It’s important to us that people know exactly what our tours are about. We have a range of budget accommodated and camping tours allowing us to cater to a wide variety of travellers of all ages and walks of life. Not only will you be connected to nature, but also to a group of like-minded travellers who often become friends for life.
ACCOMMODATED TOURS: On our accommodated tours we stay in shared dorms at reputable backpacker hostels. There is also the option to upgrade to a private room subject to availability.
SWAG CAMPING TOURS: Our swag camping tours are active adventures with basic facilities. It might be stating the obvious, but you do need to like camping, hiking and be able to put up with sometimes extreme weather conditions. We are sleeping in swags under the stars and whilst this adds to the experience, it’s normal to be a bit nervous about this. However, if you read all of our online reviews you will notice how many people say sleeping under the stars is one of the best parts of their experience. Truly being connected with nature. It’s only if absolutely necessary we pull out the tents (excessive rain).
CAMPING LOCATIONS: We stay in a range of campgrounds, bush camps and national parks. The facilities are generally quite minimal so on some tours there might be a night with no showers or flushing toilets. This is outlined in each tour itinerary. Also get ready to truly disconnect, putting away your phone, as there is very limited coverage as we travel through some very remote regions of Australia!
WHAT IS A SWAG? Swags are ‘Aussie Bed Rolls’ made from sturdy canvas with a mattress built into the swag. We also carry 3-person dome tents which are shared by 2 people but these are only pulled out if the weather requires it (rain). You will need to bring your own sleeping bag for our camping tours. Please also provide your own pillow if you wish.
LEVEL OF FITNESS REQUIRED: To get the most out of our trips you need to be prepared for walks of between 3-9 km on some days. This may involve rough ground and perhaps getting wet. From October to March you may experience temperatures of over 35 degrees Celsius (and sometimes well into the 40s) so be prepared to endure extra physical stress due to the heat at these times, especially while on walks.
PAYMENT & CANCELLATION POLICY
SIMPLE PAYMENT PLAN: When booking direct we offer a simple payment plan giving you the option to pay a 20% deposit to confirm your booking, with the 80% balance due 30 days prior to departure. If you are travelling less than 30 days from the time of your booking, full payment will be required. Please be aware as per our cancellation policy, this 20% deposit is non-refundable.
CANCELLATIONS & CHANGES: Cancellations must be made in writing via email and such notice is not effective until a response has been received from us. Cancellations 15 days or more will incur a 20% administration and cancellation fee. Cancellations between 14 – 7 days before departure incur a 50% cancellation fee. Cancellations 7 days or less before departure or failure to board the tour will result in a 100% cancellation or no show fee. One change of departure date is allowed with no fee.
Please note any outsourced costs that Nullarbor Traveller have already confirmed, must also be paid. This is including but not limited to accommodation and optional extras.
FOOD: On most days, breakfast, lunch and dinner will be included. Your guide will prepare the meals whilst on tour but you will have the opportunity to assist with daily activities such as setting up camp, helping prepare meals and washing dishes. None of this is difficult, however many hands make light work and any assistance provided for the guide is always much appreciated. Most people agree that this type of activity helps you feel like less of a tourist and more of an explorer.
DIETARY REQUIREMENTS: Passengers with special meal requirements or food allergies MUST ensure they inform Nullarbor Traveller of this at the time of booking. Food for the trip is purchased prior to commencement and special requirements cannot be catered for after departing. If you have not notified us prior to departure, you will be asked to pay for any additional food yourself. Due to the nature of our trips, food is basic but plentiful.
TRANSPORT: We travel in air-conditioned mini buses which can accommodate up to 20 people. Australia is a BIG country! In fact, the whole of Europe fits into Australia with plenty of room to spare. Australia has a total land area of 7,706,168 square km, and the coastline spans a massive 15,049km. Here in Australia we’re used to driving long distances on holiday, but you may not be. Take for example our 10 day Perth to Adelaide trip which is about the same distance from Spain to Poland. We live in a country that has it all; stunning coastline and beaches, the outback, tropical rainforests, and some seriously amazing landscapes and wildlife. Whilst some days you may spend a little longer in the vehicle getting to the next destination than others, we think it’s worth it!
YOUR TOUR GUIDE: The aim of the guide is to take the hassle out of your travels and to help you have the best trip possible. They will provide information on the places you are travelling through, offer suggestions for things to do and see, organise the camp and cooking of camp meals (though passengers are required to help out). They will also introduce you to our local friends along the way.
OPTIONAL WILDLIFE ENCOUNTERS: While our tours are all inclusive, there are a couple of optional extras (OE) available on selected tours which are outsourced. Please keep in mind these tours are operated by third parties and separate to Nullarbor Traveller. Therefore, the terms and conditions of each of these companies apply. Weather can play an important part in the operations of these tours and occasionally a tour may be cancelled which is beyond our control. If that is the case, you will be provided a full refund. Please see our Optional Wildlife Encounters page for more information.
MEDICAL AND HEALTH INFORMATION: Please note this tour operates in remote regions and as such medical facilities may be difficult to access. If you have any medical conditions or take any form of medication please provide full details and nature of condition. Please provide details of medication taken. If over 70 years we will require a Doctor’s Certificate.
TRAVEL INSURANCE: We highly recommend travel insurance and recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.
LIABILITY: Nullarbor Traveller will not accept liability for injury, sickness, damage or delay however caused. We can also reserve the right to refuse to carry or continue to carry any passenger, luggage or goods. We highly recommend passengers have travel insurance.
IMPORTANT PRE-DEPARTURE INFO
RECONFIRM YOUR BOOKING: Please reconfirm your booking by calling us on +61 8 8687 0455 or emailing us direct at least 48 hours before your departure. This way we can also confirm your pick up point and time at your starting destination.
LUGGAGE RESTRICTIONS: Luggage restrictions apply of 1 backpack/soft travel bag per person (max 15 kg) and 1 piece of hand luggage.
WHAT TO PACK FOR AN AUSTRALIAN ADVENTURE TOUR
WHAT TO BRING: Comfortable walking shoes or hiking boots, weather-appropriate clothing including a rain jacket. Also bring a water bottle, insect repellent, hat , sunscreen, swimmers and snacks in your hand luggage on the bus. If you are camping you must bring your own sleeping bag and it’s a great idea to have a torch or headlight and travel pillow.
Outback Tour Packing Tips – Clothing & Climate:
Night time temperatures in the South of the country can reach below zero in September, October, May and June. Please ensure you pack appropriately. Warm jacket, thermals, woollen hat and scarf is advisable for the colder months. Depending on the region you are visiting, particularly the South, you may also need to pack waterproof trousers and a jacket. Daytime temperatures can be extreme from November to March with temperatures over 40 degrees Celsius. Be prepared to endure extra physical stress due to the heat at these times, especially while on walks. Please come prepared for all extremes. Australia has relaxed attitudes to standards of dress, however the extreme sunshine can cause sunburn- particularly in summer. We recommend that you bring loose, cool, cotton clothing to protect yourself from the harsh sun. A sun hat, sunscreen and sunglasses are a must.
WHILE ON TOUR
CHANGES TO ITINERARY: Our experienced guides will tailor activities on seasonal conditions throughout the year to maximise your experience and enjoyment. Any deviation from this itinerary will be made with serious consideration and passengers’ best interest and safety as our number one priority.
CARING FOR THE ENVIRONMENT: Environmental sustainability is important to us and it is our philosophy to leave each place we visit better than it was before. We ask all passengers to respect these precious places we visit and only leave our footprints behind.
TOUR SAFETY: We carry a satellite phone on all of our remote/overland trips to be used by our guide in the event of an emergency and for your safety. In addition, all of our leaders are First Aid trained and certified.
HYDRATION: Daytime temperatures can be extreme from Oct to March with temperatures over 40 degrees Celsius. Please bring a large refillable water bottle. We strongly recommend the use of dehydration salts and sports drinks as a way to combat dehydration during times of extreme heat.
A COUPLE OF RULES: Illegal drugs or inappropriate behaviour will not be tolerated on our trips. Our philosophy of travel is one of respect towards everyone we encounter and in particular, the local people who make our destinations such special places. Everyone has the right to feel safe and secure on their trip. If you ever feel another person is behaving inappropriately please let your guide know straight away.
PROBLEMS & EMERGENCY CONTACT INFORMATION: While we always endeavour to provide you the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your guide straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip. We recognise that there may be times when your guide may not be able to resolve a situation to your satisfaction — if this is the case, please ask them to put you in touch with the owner.