Terms and Conditions
Nullarbor Traveller Terms and Conditions
1. THE AGREEMENT
All bookings are made with Australian Wildlife Adventures Pty Ltd trading as “Nullarbor Traveller” (ABN: 59 61111 6664). By booking a tour with us you agree to have read and accepted these Terms and Conditions.
Published dates, itineraries and prices are valid from 1st April 2019 until 31st March 2021. All prices are in Australian Dollars and include GST. All prices and conditions are subject to change without notice.
3. PAYMENT POLICY
For direct bookings or non-contracted organisations, full payment is required at the time of booking.
Australian Wildlife Adventures Pty Ltd has contractual arrangements in place with travel agents internationally and within Australia, and these bookings are subject to their own set of payment terms.
4. RECONFIRMING BOOKINGS
All bookings must be reconfirmed by calling +61 8 8687 0455 or emailing us directly at least 48 hours before departure. At this time the pick-up point and time for the tour will be confirmed.
5. CANCELLATION FEES
Due to the extensive planning and costs associated with touring, the following cancellation fees will apply in the event the tour is cancelled for any reason. Cancellations must be made in writing and such notice is not effective until received by the company.
– Cancellations 15 days and greater before arrival will incur a 20% cancellation fee plus any outsourced costs that AWA have already confirmed, must also be paid. This is including but not limited to accommodation, flights, activities and optional extras.
– Cancellations between 14 and 8 days before arrival incur a 50% cancellation fee plus any outsourced costs that AWA have already confirmed, must also be paid. This is including but not limited to accommodation, flights, activities and optional extras.
– Cancellations within 7 days of arrival or no-show bookings incur a 100% cancellation fee.
6. BOOKING AMENDMENTS
Due to the complexity, staff time and communication costs of the booking process, the following amendment charges will apply:
– One change of departure date is allowed with no fee.
– Changes made within 7 days of the scheduled departure will incur full cancellation fees and passengers will be required to pay the full cost of any new tour which is booked.
7. CHANGE OF ITINERARY
AWA reserves the right to amend tour times, itineraries, and fares for its products as circumstances, time of year and operational reasons occur. There will be no refunds in these circumstances nor for delays incurred due to mechanical failure, accident, weather or any other unforeseen circumstances. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services. No compensation will be considered for any additional driving or time lost due to such changes.
8. ACCEPTANCE OF RISK
Australia has many dangerous creatures, extreme weather conditions and often varying terrain. Safety is our number one priority and all guides are highly trained to ensure passenger safety at all times. All passengers participating on our tours do so at their own risk and no responsibility can be accepted by AWA for any loss, injury or accident. Passengers are responsible for any additional costs involved should such instances occur. All passengers will be required to sign a liability waiver prior to departure.
9. CHILD POLICY
All passengers under the age of 18 must always be accompanied by an adult or caregiver. While all care is taken, the responsibility of children on tour rests entirely with the parent or caregiver. All passengers, including children, must always wear shoes, use sunblock and wear hats. Please note that we accept children of all ages travelling on our group and private charter tours. Passengers 12 years and under at the time of departure are charged at 80% of the adult rate.
It is recommended children under 12 years do not travel on Nullarbor Traveller Tours due to the adventure-based activities in the itineraries. On the Nullarbor Traveller accommodated tours children 17 years and under, must pay the upgrade fee to be in a private room.
10. LIMITATION OF LIABILITY
We contract with a network of companies and individuals to assist in operating our tours. AWA works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your tour. Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to any customer which is beyond our control. We can also reserve the right to refuse to carry or continue to carry any passengers, luggage or goods.
11. MEDICAL AND HEALTH INFORMATION
Please note that our tours operate in remote regions and as such medical facilities may be difficult to access. If passengers have any medical conditions or take any form of medication, they must provide full details and nature of the condition at the time of booking including details of medication taken. If you are over 70 years old we will require a Doctor’s Certificate prior to departure.
12. TOUR SAFETY
We carry a satellite phone on all of our remote/overland trips to be used by our guide in the event of an emergency. All guides are First Aid trained and certified.
13. TRAVEL INSURANCE
We highly recommend Travel Insurance and recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.
14. DIETARY REQUIREMENTS
Dietary requirements can be catered for but must be advised at time of booking.