Adventure into Wild Places with Confidence
There has never been a better time to escape the crowds and explore the Southern Coastline of Australia, and Nullarbor Traveller is ready to welcome you back with confidence. Our Guides and passengers safety is our highest priority, and due to COVID-19, we have reviewed every aspect of our operations and adapted.
We have implemented a range of enhanced protocols as part of our ‘Safe Adventures’ program so that you worry about having the time of your life!
Our Safe Adventures program is based upon the Australian Federal Government and National COVID Compliance Commission COVIDSafe Guidelines, as well as the World Travel & Tourism Council’s ‘Safe Travel Protocols for Tour Operators’.
We will continually evaluate the most up to date information from these sources and adapt as required, to ensure we are doing everything we can to keep our passengers safe.
The key areas of our Safe Adventures program are;
Flexible Booking Conditions
As a direct result of COVID -19, Nullarbor Traveller has made changes to our booking conditions and cancellation policy to make give people peace of mind and flexibility when booking. These are outlined in our Terms & Conditions, and we recommend reading these before booking.
Guides Training & Expertise
All Guides have completed COVID-19 Awareness Training for both South Australia and Western Australia. Health Safety Environment Australia has designed these programs. They give our team knowledge on how to prevent and control the spread of COVID-19 and how to adapt to a “COVID-safe” way of operating.
- Our Director has participated in the National ATEC COVID Ready program.
- Tour Guides will complete a self-declaration form as part of their preparation for the tour to declare any signs of illness and will not perform duties if unwell.
- On extended tours, Guides will monitor the health and wellbeing of passengers and themselves, ensuring if anyone becomes symptomatic while on tour, the correct protocols are followed.
- All Guides have Senior First Aid Certification and hold the required vehicle licences, permits and knowledge of the destinations that the tours operate.
Hygiene and Sanitation
- Each vehicle is thoroughly cleaned and disinfected at the beginning and end of the day, ready for the next morning.
- We use Government recommended cleaning, disinfectant and sanitisation products, routines, and monitoring.
- Our Guides will frequently remind passengers to adopt protocols for regular hygiene practices.
- Hand sanitiser will always be available.
- Vehicle air-conditioning systems will be subject to thorough checks and increased routine cleaning to ensure the freshest air circulation supplemented with fresh air options.
Fit for Travel Declaration
Upon booking, you will be emailed a Pre-Departure Information Pack which outlines everything you need to know before travelling with Nullarbor Traveller. This includes information about pick up times and what to bring on tour. It will also explain our new online check-in procedure whereby all passengers are required to complete the ‘Fit for Travel Self- declaration’, to confirm they are free from illness.
This will give you, and all fellow passengers travelling, an added level of assurance. Passengers with any symptoms of illness prior to travel will be requested not to travel.
Safe Adventures includes the implementation of protocols for when guests or staff become unwell during a tour. We can respond quickly and discreetly to any such event, including ensuring safe return from remote locations.
Our adventure tours take you to some of the most remote and pristine places in Australia, so there are limited opportunities to interact with people outside the touring group. Additionally, we have decided to only fill our small group tours to 75% capacity to give people extra space.
We do ask our customers to help us by:
- Always sitting in the same seat for the duration of the tour.
- Use the hand sanitiser provided when existing and exiting the vehicle.
- When entering the vehicle, passengers seated at the back go first and when exiting the vehicle, those passengers at the front exit first.
- As much as we love greeting our guests with a handshake and often farewelling them with a hug, in these times we are limiting contact to ensure we are meeting social distancing rules.
Camping & Equipment
Due to the nature of camping, passengers bring their own luggage and most of their equipment. Our tours do stop in national parks and private or council operated campgrounds, each with different facilities.
Camping equipment is cleaned and sanitised before each tour departs. The camping equipment has three components:
- Swag – these have been cleaned and disinfected pre-tour and each person is given a freshly laundered cover sheet for the mattress. This swag remains yours for the duration of the tour.
- Tents – in wet weather we use 3-man dome tents with a maximum of two people in each tent. In these circumstances, we encourage passengers to share with the person that is sitting next to them on the minibus. At the end of each tour, the tents are checked for damage, cleaned, and aired then packed away in a sealed bag.
- Sleeping Bags – each customer is asked to bring their own sleeping bag.
Food is prepared at the overnight campsites – some with facilities, some without. In these circumstances, the guide prepares the food. Guides have all undertaken COVID-19 Awareness Training which includes food preparation and handling.
We follow Government recommendations and only use single-use equipment and provisions are recommended. Any other equipment used is cleaned and sanitised after each use and where possible/practical single-use equipment is used.
The guide MAY ask for help with the preparation of food from the tour group and in these circumstances, each person will thoroughly wash their hands before assisting.
Once the food is prepared each person will be required to wash and disinfect their hands before eating any food. At the end of the meal, the guide MAY seek assistance from the tour group and each person assisting is required to wash and disinfect their hands before and after assisting the Guide.
Playing Your Part
While restrictions are being lifted, it is not a time to become complacent so here are a few things you can do to help:
- Physical distancing – help stop the spread of coronavirus by keeping your distance. Remember, don’t shake hands, or exchange physical greetings. Wherever possible stay 1.5 metres apart from other people.
- Practice good hygiene – wash your hands with warm soapy water for 30 seconds regularly. Cough and sneeze into your arm and if you use a tissue only use it once then dispose of it. Then rewash your hands.
- Know the signs – if you develop a sore throat, fever, cough, or shortness of breath, fatigue, or loss of smell, please let our guide know immediately.
- Download the COVIDSafe app – this speeds up the process for officials when contacting people exposed to coronavirus (COVID-19).
Now you can kick back, relax and know that you are in safe hands while travelling with Nullarbor Traveller.